If you have any questions regarding our products or any issues in respect of your pet care, please contact us using the details below or the contact form provided. We aim to respond to emails and posted correspondence within three working days of receipt. If you require emergency assistance, please contact your local veterinary service.
The Consumer Relations Department is open from 9am to 5pm Monday to Friday. We are closed on Bank Holidays.
If you'd prefer that we call you, please tell us your name and the best number to contact you on using the form below. We aim to call within 2 hours (between 9am and 5pm, Monday to Friday excluding Bank Holidays).
If you'd like to talk to us about selling Bob Martin products, please contact us using the details below.
Where possible, please can you provide us with the following information:
Company Name, Company Address, Contact Name, Contact Title, Email address, Landline and/or Mobile No.
Try our Ask the Vet service for reliable, professional non-urgent pet care advice - for free!
We aim to have a vet contact you within 48 hours of the request, but if your pet requires urgent assistance or you’re concerned about your pets’ wellbeing, please contact your local veterinary service immediately.
In addition to this service, you'll find answers to all kinds of pet-related topics in our FAQs.
Please note that our Ask the Vet service is only available to pet owners in the UK & Eire.
We've been working hard to improve our Petfinder service for you and your pet.
This service is now fully operational and available to all existing Petfinder users (now Lost & Found) as well as anyone who purchases a new Bob Martin Collar and Tag.
Full information on using this service can be found here.
If you've found a pet wearing one of our Lost & Found or Petfinder tags then please visit our new website and follow the simple process to reunite the pet with their owner.