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FAQs
Why is the flea treatment not working on my pet?
Flea treatment may seem ineffective if it’s not used as part of a complete flea control routine. When treating your pet, it’s important to follow the product label directions closely. In cases of heavy infestation or for pets with long hair coats, more frequent re-treatment may be needed.
It’s also important to understand that fleas on your pet only represent a small part of the problem. Around 1–5% of fleas live on your pet, while the rest exist in the home as eggs, larvae and pupae. This means new fleas can continue to emerge even after treatment.
What support is available if I’m unsure about using a Bob Martin product?
If you’re unsure how to use a product:
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Check the packaging and leaflet carefully
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Contact our customer support
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Speak to a vet if needed
How effective are Bob Martin flea treatments?
Bob Martin flea treatments are designed to deliver high levels of effectiveness when used correctly. For example, some treatments using fipronil can achieve up to 98% effectiveness within 24–48 hours.
However, results depend on:
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Correct application
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Treating the home as well as the pet
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Used at monthly intervals as part of an effective and regular flea control program. The minimum interval between treatments is 4 weeks
Are over-the-counter flea treatments safe for pets?
Yes, over-the-counter flea treatments that are properly licensed (such as AVM-GSL products) have been assessed by regulators to ensure they are safe and effective when used as directed.
If I buy a Bob Martin pet product, will I receive clear instructions on how to use it?
Yes, all products include clear instructions on packaging and/or inside the leaflet.
Bob Martin regularly reviews its packaging to ensure:
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Directions are easy to understand
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Safety warnings are clearly stated so pet owners know what to look out for
Additional support is also available through our Customer Care team and website FAQs.
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