FAQs

Got a quick question that we can help with? Try our FAQ's...


 

 

 

Did you know... since 1st October 2015 the Highway Code has changed, a new rule has been introduced regarding securing your pet(s) while in a car.  

The law is clear – you must secure your animal while in a car – therefore if you don’t do this and an animal roaming freely around the vehicle is said to have contributed to causing an accident, then an insurance company could be well within their rights not to pay out on a claim.

 

Click here for more information.

 

Cat & Dog FAQs

Q: Will Clear Spot On Flea and Tick treatment protect our dog against the newly encountered canine babesiosis tick?

A: Babesiosis is a disease caused by a Protozoa (a single cell organism) which can be transmitted by tick bites. The longer a tick stays on the body, the more likely the transmission of the parasite is to occur.

Our flea and tick spot on containing "fipronil" is active against ticks. If they bite they will be killed by the spot on and fall off within 24 hours. For protection against ticks the solution should be applied every 4 weeks. Our other spot ons are repellents but don't kill the ticks if they do attach.

Unfortunately there is nothing available that actually 100% stops ticks from attaching in the first place. In the time it takes for the spot on to kill the tick there is still a slight chance that the disease could be transmitted.

If your dog is spending time in an area that is a known tick habitat, prevention is the best course of action. Check your dog daily for ticks and remove them promptly. It is still advisable to use a spot on that kills ticks so that any you miss will fall off on their own.

 

The VMD has posted specific information referencing canine babesiosis : https://www.gov.uk/government/news/treatments-for-babesiosis-in-dogs

 

Babesiosis (not to be confused with the other tick-borne disease, borreliosis) is succinctly described in the following extract:

“The most common mode of transmission is by tick bite, as the Babesia parasite uses the tick as a reservoir to reach host mammals. The incubation period averages about two weeks, but symptoms may remain mild and some cases are not diagnosed for months to years. Piroplasms infect and replicate in the red blood cells, resulting in both direct and immune-mediated hemolytic anemia, where the red blood cells (RBCs) are broken down through hemolysis (destruction) and hemoglobin is released into the body. This release of hemoglobin can lead to jaundice, and to anemia when the body cannot produce enough new red blood cells to replace the ones being destroyed.”

 

Q: Is there anything I should be mindful of when applying Spot On products?

A: Ensure pets cannot lick the area of application of a Spot On while before it has dried; this means the Spot on has to be administered where the pet cannot lick itself. Pet(s) that have been treated with Spot On should be kept separate from any other pets.

Q: I can't see where the instructions or directions are on the Clear 3 in 1 Wormer Tablets?

A: The instructions and directions are found underneath the tab which you can lift. The tab can found on the back of the pack, to the right of the packaging.

Q: What is the difference between a repellent and an insecticide?

A: A repellent is a preventative treatment, i.e. it does not kill anything but deters them. An insecticidal product will kill the fleas/ticks so is necessary to quickly get rid of a burden of fleas.

Q: What is the age and weight limit of a cat or dog when using Clear?

A: Clear can be used on kittens and puppies from 2 months old, dogs must weigh at least 2kg and cats at least 1kg.

Q: Is Clear the same as Frontline?

A: Clear contains Fipronil which is the same active ingredient used in Frontline, the strength of the Fipronil is 10% WV which is also the same.

Q: How often do I need to give my pet a Bob Martin Flea Tablet?

A: Each Bob Martin Flea Tablet is effective within 15 minutes for a period of 24 hours. After the 24 hours another tablet can be given if required.

Q: Can I use your Wormer Spot On and Flea Spot On at the same time?

A: No, you should leave 7 days between applications.

Q: Does your Spot On Wormer for cats treat for both Roundworm and Tapeworm?

A: Our Spot On Wormer only treats for Tapeworm, it does not have an effect on Roundworm. To treat for both types of worms in cats, try our Clear Wormer Tablets.

Q: My cat has a collar on, can I use any other products at the same time?

A: Collars, especially Flea Collars should be removed prior to using any other product on your cat.

Q: How long do I have to stay out of the room for after treating with a Home Flea Product?

A: This will depend on what product has been used as it is not always necessary to vacate the room so always check the label before use.

Q: Can I use the Bob Martin flea tablets at the same time as using the Spot On flea treatment? 

A: If it is a Bob Martin Spot On then yes, you can safely use the tablets at the same time. 

Q: How often should I wash my dog?

A: There are no ‘hard and fast’ rules about washing dogs, however, washing them too often can strip the coat/skin of its natural oils which could cause skin irritation. We would recommend you wash them as needed.

Q: How often should treats be given?

A: As long as a the treats are a ‘treat’ and they are given alongside a well balanced diet there are no set rules as to ‘how many’ should be given.

Q: How do I know if my pet has ear mites?

A: If an animal has an infestation of ear mites they will generally scratch their ears, shake his head and sometimes damage the skin on the ears and temples. Ear mites live on dead skin, inside the ear and brown wax will be seen in the outer ear. Treatment is required to eliminate them.

 

Small Animal FAQs

Q: Can I use your My Little Friend products on Ferrets?

A: Yes, the whole range is suitable for use on Ferrets, dose according to weight.

Q: What are the ingredients in your My Little Friend Spot On?

A: The product contains S-Methoprene which is an insect growth regulator and the repellent used is Merck IR3535.

Q: Why won't my fish eat the new Neptune food?

A: It could be that they don't realise that it's food yet, fish can take a while to work out what new things are so keep trying.  You could try gradually introducing it by mixing it in with their old food.

 

If your question has not been answered on this site then please contact us.