Consumer Relations

Q: What should I do if I have a complaint or an enquiry with a Bob Martin product?
A:  You can contact us by:
 
E-mail: info@bobmartin.co.uk – We will endeavour to reply to you in 5 working days.
Letter: ‘FREEPOST, Bob Martin’ (no postage or further address is required)
Telephone: 0844 748 0108 – Our Consumer Relations direct telephone line.

There are times we receive high levels of correspondence and as such may not be able to respond to you as quickly as you would like, please bear with us as your call, letter and email are all important to us. 

Q: What should I do if I am dissatisfied with a product?
A:  In order for us to deal with your complaint as efficiently as possible, please return the product to us together with proof of purchase and a detailed, covering letter, advising why you are dissatisfied.  Unfortunately, without proof of purchase we are unable to offer full reimbursement. 

Q: What should I do if I think my pet has experienced an Adverse Reaction to a product?
A: You are the best person to make this decision; you know your pet best.

If the product has been used correctly you should consider whether or not your pet requires veterinary attention.  Initially, if a topical product has been used (i.e. Spot On or  Spray) then you should wash the animal immediately, if the signs persist or worsen then you should consider the advice of a vet.

If the product is not topical (i.e. Dewormer), ensure plenty of fresh drinking water is available and observe your pet closely, if the signs persist or worsen then you should consider seeking the advice of a vet.

It is important that if your pet does experience a Suspected Adverse Reaction you contact us.  Unless we are advised, we cannot notify the relevant licensing authorities, make improvements, or help you.

If Bob Martin Flea & Tick Dog Spot On has been applied to a cat, you should contact your vet immediately, wash the cat and then notify us.  This product is highly toxic to cats.